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Customer Service


How long will it take to process my order?
Most orders are shipped within two business days of order placement.

What are my payment options?
We accept Visa, Mastercard, Discover Card, and American Express.

Is it safe to use my credit card?
We use Secure Sockets Layer (SSL 128-bit) encryption, the industry standard for Internet security. Your personal and credit card information is encrypted as it travels over the Internet during the checkout process.

What are your shipping rates?
Shipping rates are actual UPS delivery costs based on the zip code of your shipping destination, the delivery method, and the combined weight of items in your order.

Will I be charged sales tax?
Orders shipping to destinations in Wisconsin will be charged 5% state sales tax. An additional 0.5% local sales tax will be charged when applicable. Gift certificates do not include sales tax.

How will Heidel House Resort protect my Privacy?
We care about your privacy. Any information you give us is held with the utmost care and security, and will never be sold or provided to any other entity for solicitation or advertising purposes.

How can I contact Heidel House Resort?
The best way to contact us is via email at info@heidelhouse.com. We can also be reached by phone at (800) 444-2812.

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Contact Us

Heidel House Resort & Spa
643 Illinois Avenue
Green Lake, WI 54941

© 2019 Heidel House Resort & Spa.

Phone: 920.294.3344
Toll Free: 800.444.2812
Email: eshop@heidelhouse.com

All prices are in USD